Rogers Wireless - iPhone Replacement

Hey all.....welcome to Dokken Rants !!
My first rant involves my journey to obtaining a replacement iPhone 3G through Rogers Wireless.
I have gone through 3 iPhone 3G's so far, due to cracking and connectivity issues. All of which have been replaced by Rogers Wireless, fairly painlessly.
I contacted Rogers once again, as my 4th and current iPhone 3G is having over heating issues. After going through the 7 step process that they require, it was determined that yes I do need a replacement. They promptly took my information, and said that it would be 3 to 5 bussiness days.
After waiting a day or so, I called them to check on the status of the delivery, only to find that the person who took the information apparently failed to press the save button, thus the order does not exist.
They once again took my information, and assured me that the phone would be there in 3 to 5 bussiness day once again.
I call them back a few days later to once again check on the order, only to be told that it was not in stock....OMG....can this be happening.
They still once again placed another order fo me, and said once again that it would be 3 to 5 bussiness days.
This leads me up to yesterday, where I called to check on the status of the delivery. It has now been 3 days since it was ordered. They said that yes they had the information, and a tracking number to UPS.
Well this is great....finally I'm getting somewhere....I call UPS with the tracking number that Rogers gave me, only to find out that it was not a tracking number after all, but rather a reference number, and was useless to UPS.
So......today I called Rogers yet oce again, spoke to their iPhone support, to have them tell me that the iPhone is not in stock !!
OMG I lost it....I told them that this was unacceptable, ad that it appears that one hand is not talking to the other, and that I wanted to speak to someone who knew if this was so.....they then put me through to their tracking department, to which a gentleman told me that yes they are in stock, and that my order has been processed, but has not been picked up by UPS as of yet, and that he expects that they will pick it up tonight.
It will then be 3 to 5 business days before I receive it, and that I should call back tomorrow evening to obtain the UPS tracking number, as it is not generated until UPS picks it up.
I said thank you for helping, and that yes I will call back tomorrow evening to get the tracking number.
So lets wait and see if I will actually will get my iPhone number 5, and what else will happen in the journey to iPhone Replacement.

**Don't get me wrong....I am not bashing Rogers Wireless....they are a great Company, and provides great services...this is just my personal experience and thoughts.

I'll keep you posted.

Question....have any of you experienced problem such as this?
I would be interested in hearing your story.

Cheers

Dokken2007

********** Update **********

The replacement iPhone 3G arrived safely today at lunch time. Not bad, considering in speaking to Rogers Wireless Tracking Department, the phone was due for pickup by UPS sometime last evening...Kudos to UPS for GREAT service !!
The iPhone synced and updated with all my Applications, Contacts and such very quickly, and was good to go within 15 minutes.

Lets hope now that this one does not have any gremlins like the others.

Cheers,

dokken